FAQ”s

Welcome to Royco, your trusted U.S.-based online store for premium gazebos and outdoor solutions. We’re committed to providing quality products, secure checkout, reliable shipping, and responsive customer support. Below you’ll find answers to common questions about our products, orders, shipping, returns, payments, and customer service.

Products

What products does Royco sell?

Royco specializes in premium gazebos designed to provide comfortable and practical outdoor spaces for homes, gatherings, patios, gardens, and other outdoor settings.

Where can I find product dimensions?

Product dimensions and specifications are provided on the individual product page whenever available. We recommend reviewing the product details carefully before placing your order.

Shipping & Delivery

Do you offer free shipping?

Yes. Royco offers free shipping on eligible orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after the order is placed.

How long does shipping take?

After processing, orders generally arrive within 5–7 business days. Delivery times may vary depending on the destination and carrier.

Do you ship outside the United States?

No. Royco currently ships within the United States only.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. You can use the provided tracking details to monitor your package.

What should I do if my package is delayed or lost?

If your package has not arrived within the expected delivery timeframe, please contact our customer support team. We’ll help you check the shipment status and work toward a resolution.

Orders

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible. We can only make changes before the order has entered processing or shipping.

Can I cancel my order?

Order cancellation requests should be submitted as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

What if I don’t receive my order confirmation email?

First, check your spam, junk, or promotions folder. If you still cannot find your confirmation email, contact Royco customer support and provide the name and email address used when placing your order.

Payments & Security

What payment methods do you accept?

Royco accepts several convenient payment methods, including:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. We use secure payment processing technology to help protect your payment information during checkout. Your payment details are handled through secure payment systems designed to protect sensitive transaction information.

Returns & Refunds

What is Royco’s return policy?

We offer a 14-day return period. If you are not satisfied with your eligible purchase, please contact us within 14 days of receiving your order to discuss the return process.

How long does it take to receive a refund?

Once an approved return has been received and processed, refunds are generally processed within 1–2 business days. The time for the funds to appear in your account may vary depending on your payment provider or financial institution.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order details and, when applicable, clear photos of the item and packaging so our team can assist you with the appropriate solution.

Customer Support

How can I contact Royco?

You can reach our customer support team using the following information:

Phone: +1 719-591-5515
Email: support@royco.com
Address: 750 Citadel Dr E, Colorado Springs, CO 80909, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly will Royco respond to my message?

Our customer support team aims to respond to customer inquiries within 1 business day during our regular business hours.

Why Choose Royco?

Royco is committed to making online shopping simple, convenient, and reliable. We offer premium gazebo products, free U.S. shipping on eligible orders, secure payment options, straightforward returns, timely order processing, and dedicated customer support. Our goal is to provide a dependable shopping experience from checkout through delivery and beyond.

Have another question?
Our support team is happy to help. Contact Royco by phone or email, and we’ll do our best to assist you promptly.